FAQ
Frequently Asked Questions
Helpful information about gourmet gifts, orders, payments, shipping, allergens, returns, refunds, and customer support.
Who operates VEMQARO?
VEMQARO is operated by Hangzhou Anyu Xingchen Technology Co., Ltd.
What does VEMQARO sell?
We offer nut gift boxes, chocolates and desserts, coffee and tea selections, and mixed food gift baskets.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
How can I ask about ingredients or allergens?
Email customer support with the product name and the specific ingredient or allergen information you need.
Can assortment contents vary?
Some products may include assorted flavors or mixed contents where this is described on the product page.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if my package arrives damaged or opened?
Contact us promptly with your order number and clear photographs of the product and packaging so the issue can be reviewed.
Can food items be returned?
Return eligibility may be limited for food products, especially after packaging is opened or seals are broken. Contact customer support before sending anything back.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.